1. Introduction
Welcome to Metbest We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how Shanghai Zhenhui Trading Co., Ltd, located at No. 350 Yindu Road, Songjiang District, Shanghai, China 201613, collects, uses, discloses, and safeguards your information when you visit our website https://www.metbest.com, use our services, or interact with us.
We operate globally and comply with applicable data protection laws. Please read this Privacy Policy carefully. By accessing or using our Website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.
If you do not agree with the practices described in this policy, you should not use our Website.
2. Information We Collect
We collect information that you provide directly to us and information about your use of the Website automatically.
2.1. Information You Provide Voluntarily
· Account Information: When you register for an account, we collect your name, email address, and any other information you provide in your profile.
· User-Generated Content: When you upload text or images, fill out contact forms, or use chat windows, we collect the content of those communications and any associated data.
· Transaction and Billing Information: If you purchase our products or services, we collect information necessary to process your payment, such as your name, billing address, and payment card details. Note that we use third-party payment processors and do not store your full payment card details on our servers.
· Promotional Activities: When you participate in our promotions, contests, or sweepstakes, we collect the information you provide to enter, which may include your name, email address, and other details as required.
· Communications: If you contact us via email or our contact form, we collect your name, email address, and the contents of your message.
2.2. Information Collected Automatically
· Log and Usage Data: We automatically collect information about your interaction with the Website. This includes your IP address, browser type, operating system, referring URLs, pages visited, links clicked, and the dates and times of your visits.
· Device Information: We collect information about the device you use to access our Website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
· Cookies and Similar Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about you. For more details, please see our “Cookies and Similar Technologies” section below.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
· To Provide and Maintain our Services: To operate, maintain, and provide you with the features and functionality of the Website, including processing your transactions and managing your account.
· To Improve Our Website: To understand how users interact with our Website, analyze trends, and improve user experience, functionality, and performance.
· To Communicate with You: To send you administrative information, such as updates to our terms, policies, and security alerts. To respond to your comments, questions, and requests and provide customer service.
· For Marketing and Promotions: To send you marketing communications about our products, services, and promotions that we believe may be of interest to you, in accordance with your marketing preferences. You can opt-out of these communications at any time.
· To Conduct Promotions: To administer and fulfill our promotions, contests, and sweepstakes, including notifying winners and distributing prizes.
· For Security and Fraud Prevention: To protect the security and integrity of our Website, users, and business; to detect, prevent, and investigate fraud, security breaches, and other prohibited or illegal activities.
· To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
4. Legal Basis for Processing (For EEA and UK Users)
If you are located in the European Economic Area (EEA) or the UK, our legal basis for collecting and using your personal information depends on the information and the specific context in which we collect it. We typically rely on the following legal bases:
· Performance of a Contract: When processing is necessary to perform a contract with you (e.g., to provide the services you requested).
· Legitimate Interests: When processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., for security, marketing, and improving our services).
· Consent: Where we have obtained your explicit consent to process your data (e.g., for certain marketing communications). You can withdraw your consent at any time.
· Legal Obligation: When processing is necessary for us to comply with a legal obligation.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
· Service Providers: We share your information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually bound to protect your data and use it only for the purposes we specify.
· Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
· Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Website, (iv) protect the personal safety of users of the Website or the public, or (v) protect against legal liability.
· With Your Consent: We may share your information for other purposes with your explicit consent.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These measures include encryption, secure socket layer (SSL) technology, and access controls. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. International Data Transfers
Our company is based in China, but our Website operates globally. Your personal information may be transferred to and processed in countries other than your own, including China and countries where our service providers are located. These countries may have data protection laws that differ from the laws of your country.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. When we transfer data from the EEA or UK to countries not deemed to have adequate protection, we rely on approved legal mechanisms, such as standard contractual clauses.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
· Access and Portability: The right to request access to and a copy of your personal data.
· Correction: The right to request correction of any inaccurate or incomplete personal data we hold about you.
· Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data under certain circumstances.
· Restriction of Processing: The right to request that we restrict the processing of your personal data.
· Objection to Processing: The right to object to our processing of your personal data, particularly for direct marketing purposes.
· Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.
9. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the context and purpose for which we collect the data.
10. Cookies and Similar Technologies
We use Cookies and similar tracking technologies to track activity on our Website and hold certain information.
· What Are Cookies: Cookies are small data files placed on your device. Web beacons are electronic files used to track your navigation.
· Types of Cookies We Use:
· Essential Cookies: Necessary for the Website to function and cannot be switched off.
· Performance and Analytics Cookies: Allow us to count visits and traffic sources to measure and improve performance.
· Functionality Cookies: Enable the Website to provide enhanced functionality and personalization.
· Targeting/Advertising Cookies: Set by our advertising partners to build a profile of your interests.
· Your Choices: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website.
11. “Do Not Track” Signals
Our Website does not currently respond to “Do Not Track” (DNT) signals from web browsers.
12. Children’s Privacy
Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
13. Third-Party Links
Our Website may contain links to other websites that are not operated by us. This Privacy Policy does not apply to third-party websites. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The “Last Updated” date at the top of this policy will indicate when it was revised. We will notify you of any material changes by posting the new Privacy Policy on this page and, if appropriate, through other notification methods. Your continued use of the Website after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: contact@metbest.com
Contact Form:https://www.metbest.com/contact
Postal Address:
Shanghai Zhenhui Trading Co.,Ltd
Room C8808, No. 350 West Yindu Road, Songjiang District, Shanghai, China 201613